Delivery and Returns

Delivery Information

1.1 Free UK Shipping: We offer free shipping on all orders over £100 within the UK. Enjoy the convenience of receiving your order without any additional shipping charges when you meet the minimum spend requirement.

1.2 Standard Shipping: For orders under £100, a flat-rate shipping fee of £5.00 will apply for deliveries within the UK.

1.3 Processing Time: We strive to process and dispatch your order within 1-2 business days after receiving it. Please note that processing times may vary during busy periods or holidays.

1.4 Shipping Duration: Once your order is dispatched, the estimated shipping time is typically 2-3 business days for UK deliveries. Please allow extra time for remote or hard-to-reach areas.

1.5 Tracking: You will receive a shipping confirmation email with a tracking number to track the progress of your order.

1.6 Pick Up Location: If you prefer to pick up your order in person, our pick-up location is:

The Flamingo Clinic LTD

50 Hawkins Crescent, Shoreham by Sea, BN43 6TP, UK

Please contact us to arrange a suitable pickup time.

1.7 International Shipping: At this time, we only offer shipping within the UK. We do not ship internationally. We apologize for any inconvenience.

Returns and Exchanges

2.1 Satisfaction Guarantee: We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please contact us within 14 days of receiving it to initiate a return or exchange.

2.2 Eligibility: To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging.

2.3 Return Shipping: The cost of return shipping will be the responsibility of the customer unless the return is due to a faulty or damaged item.

2.4 Faulty or Damaged Items: If you receive a faulty or damaged item, please contact us immediately, and we will arrange a replacement or refund.

2.5 Processing Time: Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days.

2.6 Refunds: Refunds will be issued to the original payment method used for the purchase.

2.7 Contact Us: If you have any questions or need assistance with a return or exchange, please contact us at:

The Flamingo Clinic LTD

50 Hawkins Crescent, Shoreham by Sea, BN43 6TP, UK

Email: Theflamingoclinic@gmail.com

Phone: 07719602118