Delivery & Returns

Delivery

• Free UK shipping on all orders over £100.
• A £5 flat rate applies to orders under £100.
• Orders are dispatched within 1–2 business days of payment clearing.
• Delivery typically takes a further 2–3 business days.
• All parcels are sent tracked; you will receive tracking details by email once your order leaves us.
• We ship to UK addresses only — we do not currently offer international shipping.
• In-person collection from the clinic is available by prior arrangement. Please contact us to arrange a time.

Orders placed at weekends or on bank holidays are processed on the next business day. Some prescription-only products may require a consultation before they can be dispatched.

Returns

• You have 14 days from receipt of your order to initiate a return.
• Items must be unused and in their original packaging, with any seals intact.
• Return postage is the customer's responsibility unless the item is faulty or was sent in error.
• Refunds are processed within 5–7 business days of us receiving the returned item, to the original payment method.

How to start a return

Email natalie@theflamingoclinic.com with your order number and the reason for the return, and we will confirm the return address and next steps. We recommend using a tracked service, as we cannot refund items that do not reach us.

Faulty or incorrect items

If an item arrives damaged, faulty or incorrect, please contact us within 14 days with photographs. We will arrange a replacement or full refund, including postage costs, at no charge to you.

Exclusions

For hygiene and safety reasons, we cannot accept returns of opened skincare, prescription-only medicines or medical devices unless they are faulty. This does not affect your statutory rights.